Online Booking FAQs
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If your question is not answered below, or you would like to provide feedback on our service feel free to contact us at parking@sunshinecoastairport.com.au, or telephone (07) 5453 1504 between 8.30am to 5.00pm weekdays.

All airport car parks can be booked online i.e. Long Stay Plus, Long Stay and Short Stay.

No booking fee applies to online booking.

Yes, 24 hours is the minimum period for any car park at the airport when using online booking. Bookings are in 24 hour increments. Therefore when booking online, your exit time will default 24 hours from entry time on your nominated exit day.

Sunshine Coast Airport accepts MasterCard and Visa credit cards only for payment of online bookings.

If you would like access to your booking history and receive exclusive offers for account holders you should create an online account. However, you do not need to create an account to complete an online booking.

Go directly to your booked car park. Use the credit card you nominated at time of booking, in the credit card slot or at the tap and go device located at the entry gate. Your credit card number will be linked to your reservation and you will be granted access. Please keep in mind the same credit card must be used to exit the car park.

You may park in any space in the car park that is unoccupied unless parking signage indicates otherwise.

No, however when you make your booking we ensure a space is available in our car park for you when you arrive.

Simply use the credit card you nominated at time of booking (same card used at entry) in the credit card slot or at the tap and go device located at the exit gate where indicated.

Bookings can be made up to 2 hours ahead of arrival time to ensure that we can manage demand and provide space in the car park that you have requested.

Bookings can be made up to 6 months in advance.

Shortly after completing your booking you will receive an email with a booking reference number confirming all your details. We recommend you print this email and bring it with you to the airport if you don't have access to this email on your mobile device. You can also view your booking by clicking on ‘Manage my Booking’ link at the top of the booking homepage.

You are unable to specifically book disabled access parking bays. However, Sunshine Coast Airport has disabled access parking bays in all car parks.

You may cancel your booking up to 12 hours prior to your nominated entry time by clicking on the ‘Manage my Booking’ link on your confirmation email or at the top of the online booking home page.

If you wish to cancel your booking less than 12 hours prior to your nominated entry time, you forfeit 100% of your booking charge. For more information, please refer to the Terms and Conditions

You may amend your booking up to 6 hours prior to your nominated entry time by clicking on the ‘Manage my Booking’ link on your confirmation email or at the top of the online booking home page.

There is no charge for booking amendments and no limit to the amount of amendments you can make. For more information, please refer to the Terms and Conditions.

If you enter the car park more than 1 hour before your confirmed booking time, your booking will not be recognised. When you exit the car park (using the same credit card that you entered with) your credit card will be charged for your stay as per the standard fees and charges displayed at the car park entry. If this happens, please contact our office to apply for a refund.

If you exit the car park later than your confirmed booking time, you will be asked to make a payment for your additional stay. The additional payment is calculated at the standard fees and charges displayed at the car park entry. Please remember at time of booking, your exit time will default 24 hours from entry time on your nominated exit day. This time is displayed on your booking confirmation.

You are unable to alter the credit card you have nominated as your entry card without cancelling and rebooking your stay.

Please press one of the ‘Help’ buttons at the car park entry gate prior to entering. This will call an airport team member. Please wait by the device in order to speak to the team member via the intercom. The airport team member will assist with a manual entry and this will produce a ticket for you to utilise as an exit method in absence of your credit card. Please contact our office prior to arrival to discuss this matter further.

This service enables you to amend and cancel your booking, update certain details or reprint your booking details online.

The 'Manage My Booking' link can be found on your confirmation email or at the top of the online booking home page.

Upon return to the airport, please proceed to the service phone located to the right of Check In beside the Sunshine Coast Airport Terminal Office entry door. This phone will enable you to speak to an airport team member who will produce a Lost Ticket for you. The Lost Ticket will be generated as per the standard fees and charges displayed at the car park entry using your reservation record’s entry details. You will be required to pay for this ticket in full.  Please keep your receipts and contact our office to apply for a refund.