Special Assistance
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Sunshine Coast Airport prides itself on its customer service focus.  If you require any assistance you can call one of our friendly airport team members upon your arrival to the car park, by pushing the 'Help' button on any car park entry, exit and automatic pay machine device.  

Please wait by the device in order to speak to the airport team member via the intercom.  Always call 000 in a medical emergency. You can also call an airport team member using one of the white Service Phones located in the Departures Lounge and Arrivals area.  There is no charge for this service. 

Alternatively, this can also be arranged prior to your flight date.  Please contact an airport team member on 0419 658 829 to organise this prior to your visit with your flight details ready. If you have any questions about travelling through the Sunshine Coast Airport, please call the Airport Management Office on (07) 5453 1500 to speak to a staff member.

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Parking

Accessible parking for people with limited mobility is available in the short and long stay car parks.  The spaces have been located to ensure easy access to pathways leading to the terminal building. 

If you require assistance moving from the car park to the terminal, please press the call button on the ticket machine located at the boom gate as you enter the car park. This will ring through to one of our airport service assistants.  

Alternatively, there are dedicated passenger pick up/drop off spaces at the front of the terminal.  Vehicles are only permitted in these areas while actively loading or unloading passengers.  Please note these areas are not waiting zones.  

For security reasons, you must remain with your vehicle while collecting or dropping off passengers at the front of the Terminal at all times.  Any vehicle left unattended will be subject to an immediate fine and may be towed.  Short Stay parking, located directly opposite the terminal is a very convenient way of dropping off and picking up passengers.  

If you wish to farewell your passengers and accompany them into the departures lounge, take advantage of the Short Stay car parking facilities.  For more information visit our Public Car Park FAQs.

Toilets

Toilets for passengers with limited mobility are provided throughout the terminal building.  These are located:

  • In the check-in area, near the Jetstar check-in desks
  • Within the departures lounge near the Newstravels store, and 
  • In the arrivals area adjacent to the luggage carousels.    

Parents Rooms

Parents rooms are located at both ends of the terminal and each are equipped with a baby change station, toilet facilities, microwave and a nappy disposal unit. They also provide seating for use while feeding. 

Hearing Loop

To assist hearing impaired customers, a hearing loop has been installed.  This is designed to allow persons fitted with a hearing aid to be able to clearly hear any announcements made through the terminal PA system.  For best results the hearing loop has been installed in the departures lounge near the Rip Curl store. 

Wheelchair Assistance

If you have pre-booked your flight with wheelchair assistance or require assistance during your flight, please notify the airline staff when checking in.  Airline staff at check-in can provide passengers with wheelchairs, a lift into the aircraft (for passengers that may have difficulty using stairs), arrange early boarding, or provide general assistance whilst on-board the aircraft. 

General Assistance

If you require assistance with check in, you can call one of our friendly airport team members upon your arrival to the car park, by pushing the 'Help' button on any car park entry, exit and automatic pay machine device.  Please wait by the device in order to speak to the airport team member via the intercom.  Always call 000 in a medical emergency.  You can also call an airport team member using one of the white Service Phones (located in the Departures Lounge and Arrivals area).  There is no charge for this service. 

Alternatively, this can also be arranged prior to your flight date.  Please contact an airport team member on 0419 658 829 to organise this prior to your visit. 

If you require assistance boarding or during your flight, please notify the airline staff when checking in.  Airline staff at check-in can provide passengers with wheelchairs, a lift into the aircraft (for passengers that may have difficulty using stairs), arrange early boarding, or provide general assistance whilst on-board the aircraft. Alternatively, contact your Airline prior to departure to determine how they can be of assistance. Go to our Airline Partners page for contact details.

If you have any questions about travelling through the Sunshine Coast Airport, please call the Airport Management Office on (07) 5453 1500 to speak to a staff member.