Online Booking FAQs

Would you like to check on progress of the flight that your friends or family are on as they fly into the Sunshine Coast?  Flight Radar allows you to follow live where the flight is and when it is due to land.  The radar is easy to use – simply zoom in and click on an aircraft to find the flight details.  If you like the live flight radar you might like to download the app to your smartphone.

You can also check on flights via our Arrivals and Departures page.

We wish you, your friends and family happy flying at Sunshine Coast Airport.

WHICH CAR PARKS CAN I BOOK ONLINE?

All airport car parks can be booked online i.e. ParkTerminal, ParkCovered and ParkSaver.

DO I HAVE TO PAY A BOOKING FEE?
No booking fee applies to online booking.
IS THERE A MINIMUM DURATION OF STAY FOR ONLINE BOOKING?
Yes, 24 hours is the minimum period for any car park at the airport when using online booking.
HOW CAN I PAY FOR MY ONLINE BOOKING?
Sunshine Coast Airport accepts MasterCard and Visa credit cards only for payment of online bookings.
DO I NEED TO CREATE AN ONLINE ACCOUNT?
If you would like access to your booking history and receive exclusive offers for account holders you should create an online account. However, you do not need to create an account to complete an online booking.
WHAT DO I DO WHEN I ARRIVE AT THE AIRPORT?
Go directly to your booked car park. Use the credit card you nominated at time of booking, in the credit card slot or at the tap and go device located at the entry gate. Your credit card number will be linked to your reservation and you will be granted access. Please keep in mind the same credit card must be used to exit the car park.
WHERE SHOULD I PARK ONCE I HAVE ENTERED THE CAR PARK?
You may park in any space in the car park that is unoccupied unless parking signage indicates otherwise.
DOES MY ONLINE BOOKING ALLOCATE A SPECIFIC PARKING SPACE TO ME?
No, however when you make your booking we ensure a space is available in our car park for you when you arrive.
WHAT DO I DO WHEN I EXIT THE CAR PARK?
Simply use the credit card you nominated at time of booking (same card used to gain entry) in the credit card slot or at the tap and go device located at the exit gate where indicated.
CAN I MAKE AN ONLINE BOOKING ON THE SAME DAY THAT I WISH TO PARK MY CAR?

Bookings can be made up to 2 hours ahead of arrival time to ensure that we can manage demand and provide space in the car park that you have requested.

HOW FAR AHEAD CAN I BOOK?

Bookings can be made up to 12 months in advance.

HOW DO I KNOW THAT MY BOOKING HAS BEEN PLACED?
Shortly after completing your booking, a booking confirmation webpage will appear if your payment has been successful. You will also receive a booking confirmation email confirming all your details. We recommend you print this booking confirmation page and bring it with you to the airport if you don’t have access to this email on your mobile device.

You can also view your booking by clicking on ‘Manage My Booking’ link at the top of the booking homepage or the link on your booking confirmation email. You will need your email address and booking reference number on hand in order to access your booking online.

CAN I BOOK DISABLED ACCESS PARKING?
You are unable to specifically book disabled access parking bays. However, Sunshine Coast Airport has disabled access parking bays in all car parks.

If you have any concerns regarding availability on your day of arrival, please contact our on-duty Terminal Services Officer on 0419 658 829.

WHAT HAPPENS IF I NEED TO CANCEL MY BOOKING?

Sunshine Coast Airport acknowledges that the COVID-19 outbreak may impact your travel plans and that the situation is fast-evolving.  Accordingly, until advised otherwise, please rest assured that you can cancel or amend your booking up until 3 hours prior to your confirmed car park entry date and time by simply clicking on the ‘Manage My Booking’ link on your booking confirmation email and following the prompts.

You will need your email address and booking reference number on hand in order to access your online booking record.

If you wish to cancel your booking less than 3 hours prior to your nominated entry time, you will forfeit 100% of your booking charge. For more information, please refer to the Terms and Conditions.

            

WHAT IF I NEED TO AMEND MY BOOKING?
You may amend your booking up to 6 hours prior to your nominated entry time by clicking on the ‘Manage my Booking’ link on your confirmation email or at the top of the online booking home page. You will need your email address and booking reference number on hand in order to access your online booking record.

There is no charge for booking amendments and no limit to the amount of amendments you can make. Please note if an amendment results in a price change, your original booking will be refunded in full and the new booking recharged in full with a new booking reference number issued.  For more information, please refer to the Terms and Conditions.

WHAT HAPPENS IF I ENTER THE CAR PARK PRIOR TO MY BOOKING TIME?
If you enter the car park more than 1 hour before your confirmed booking time, your booking may not be recognised. When you exit the car park (using the same credit card that you entered with) your credit card may be charged for your stay as per the standard fees and charges displayed at the car park entry. If this happens, please contact our office.
WHAT HAPPENS IF I EXIT THE CAR PARK LATER THAN MY BOOKING TIME?
If you exit the car park later than your confirmed exit time as per your booking confirmation email, you will be asked to make a payment for your additional stay. The additional payment is calculated as per the standard fees and charges displayed at the car park entry starting from day 1 again. Please click here to view the standard fees and charges.

 

HOW LONG DOES MY BOOKING RESERVE MY SPACE FOR?

If you enter the car park more than 36 hours after your nominated entry time, you will be considered as a no-show and your booking will no longer be available.  Please note in this instance, you will forfeit 100% of your booking charge.

WHAT HAPPENS IF I FORGET OR LOSE MY CREDIT CARD BEFORE I ENTER THE CAR PARK?

You have 2 options:

Option 1 – Amend Booking:

You may amend your booking up to 6 hours prior to your nominated entry time by clicking on the ‘Manage My Booking’ link on your confirmation email or at the top of the online booking home page. You will need your email address and booking reference number on hand in order to access your online booking record.

Select ‘Modify Booking’ and reselect your product by clicking on ‘Select’ under the ‘Upgrade/Modify options’ area.  Ensure the entry and exit dates/times match your original booking confirmation email first.  You will then be redirected to the ‘Your Details’ page where you can check your details, amend if needed and then click on ‘Submit Card Payment’.  You will be prompted to enter your ‘Entry card number’.  Manually input the Visa or Mastercard credit card number you will be travelling with taking great care with accuracy.  Please note you must enter and exit using the same card.  Amex are not accepted.

Option 2 – Manual Entry:

Upon arrival, please press and hold for 3 seconds, one of the ‘Help’ buttons at the car park entry gate prior to entering. This will call an airport team member.

Please wait by the device in order to speak to the team member via the intercom. The airport team member will assist with a manual entry and this will produce a ticket for you to utilise as an exit method in absence of your credit card.  Please contact our office prior to arrival to discuss this matter further.

WHAT IS ‘MANAGE MY BOOKING’?

This service enables you to amend and cancel your booking, and update certain details.

The ‘Manage My Booking’ link can be found on your booking confirmation email or at the top of the online booking home page. You will need your email address and booking reference number on hand in order to access your online booking record.

WHAT IF I MISPLACE MY CREDIT CARD DURING MY BOOKING PERIOD?

Please press and hold for 3 seconds one of the ‘Help’ buttons which are located on all car park entries, exits and automatic pay machines.  This will call an airport parking team member.  Please wait by the device in order to speak to the team member via the intercom.  Alternatively, please proceed to the intercom located in the check-in area to the right of the Virgin Australia check-in counters, beside the Sunshine Coast Airport staff entry door.  Please have your online booking reference number and details on hand.  Your details will be verified and you will be granted exit from the car park.

CAN I CHANGE MY NOMINATED CREDIT CARD AFTER I HAVE BOOKED PARKING ONLINE?
You have 2 options:

Option 1 – Amend Booking:

You may amend your booking up to 6 hours prior to your nominated entry time by clicking on the ‘Manage My Booking’ link on your confirmation email or at the top of the online booking home page.  You will need your email address and booking reference number on hand in order to access your online booking record.

Select ‘Modify Booking’ and reselect your product by clicking on ‘Select’ under the ‘Upgrade/Modify options’ area.  Ensure the entry and exit dates/times match your original booking confirmation email first.  You will then be redirected to the ‘Your Details’ page where you can check your details, amend if needed and then click on ‘Submit Card Payment’.  You will be prompted to enter your ‘Entry card number’.  Manually input the Visa or Mastercard credit card number you will be travelling with taking great care with accuracy.  Please note you must enter and exit using the same card.  Amex are not accepted.

Option 2 – Manual Entry:

Upon arrival, please press and hold for 3 seconds the ‘Help’ button at the car park entry gate prior to entering.  This will call an airport team member.

Please wait by the device in order to speak to the team member via the intercom.  The airport team member will assist with a manual entry and this will produce a ticket for you to utilise as an exit method in absence of your credit card.  Please contact our office prior to arrival to discuss this matter further.

WHAT HAPPENS IF MY FLIGHT IS DELAYED AND I NEED TO TEMPORARILY LEAVE THE CAR PARK?
If your outbound flight has been delayed and you wish to leave the car park temporarily, please press and hold the ‘Help’ button for 3 seconds at the car park exit column.  This will call an airport team member.  Please wait by the device in order to speak to the team member via the intercom.

Please have your online booking reference number and details on hand.  Your details will be verified and you will be granted exit from the car park.  Please follow the same process when you return to re-enter the car park.  This process keeps your booking open in the system.

If you use your nominated credit card to the exit column, this action will close the booking as you are only permitted one entry and exit.

WHAT HAPPENS IF MY OUTBOUND FLIGHT IS CANCELLED?
Under our Terms and Conditions, if your outbound flight has been cancelled and is not rescheduled for the same calendar day you are entitled to a full refund upon the provision of the cancellation email from your relevant airline.

Please exit the car park as normal using your nominated credit card at the exit column.  This action will close the booking.  Please click here to contact us via our ‘Contact Us’ page.

Please note if you are arriving the next day, however you choose the above option, we are not able to guarantee a space in a particular car park without a current open booking.  To keep your booking current and open, please follow the instructions contained in the FAQ regarding a delayed flight above.

 

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