Making an Enquiry or Complaint

Aircraft noise management is a shared responsibility and we remain committed to working together with industry, government and the community to proactively manage and minimise noise impacts on local residents.

The community can contact a number of organisations with queries or concerns regarding aircraft noise.

AIRSERVICES AUSTRALIA

Airservices Australia is responsible for managing enquiries and complaints about aircraft noise and operations through their Noise Complaints and Information Service (NCIS).
You can lodge an enquiry or complaint:

  • by phone Monday to Friday from 9.00am to 5.00pm AEST on 1800 802 584
  • via Webtrack
  • using their online form.

AIRCRAFT NOISE OMBUDSMAN

The Aircraft Noise Ombudsman (ANO) was established to conduct independent administrative reviews of Airservices Australia and how it handles aircraft noise-related activities, such as the handling of complaints or enquiries, community consultation processes, and the presentation and distribution of aircraft noise-related information.

In the first instance, enquiries or complaints about civilian aircraft noise should be lodged with the Airservices Noise Complaints and Information Service (NCIS).

SUNSHINE COAST AIRPORT

Enquires or complaints can also be directed to Sunshine Coast Airport via info@sunshinecoastairport.com.au

 

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