Online Booking FAQs

When booking online, you nominate the way you’ll identify yourself with the credit card nominated at the time of booking. You need to use the physical plastic card at the car park. This is how we link you with your pre-booking, and open the entry and exit gate. You can’t use Apple Pay, Google Pay or Samsung Pay as they are not supported at this time.

Bookings can be made up to 12 months in advance.

You can also view your booking by clicking on ‘Manage My Booking’ link at the top of the booking homepage or the link on your booking confirmation email. You will need your email address and booking reference number on hand in order to access your booking online.

You are unable to specifically book disabled access parking bays. However, Sunshine Coast Airport has disabled access parking bays in all car parks.

If you have any concerns regarding availability on your day of arrival, please contact our on-duty Terminal Services Officer on 0419 658 829.

Sunshine Coast Airport acknowledges that the COVID-19 outbreak may impact your travel plans and that the situation is fast-evolving.  Accordingly, until advised otherwise, please rest assured that you can cancel or amend your booking up until 3 hours prior to your confirmed car park entry date and time by simply clicking on the ‘Manage My Booking’ link on your booking confirmation email and following the prompts.

You will need your email address and booking reference number on hand in order to access your online booking record.

If you wish to cancel your booking less than 3 hours prior to your nominated entry time, you will forfeit 100% of your booking charge. For more information, please refer to the Terms and Conditions.

Sunshine Coast Airport acknowledges that the COVID-19 outbreak may impact your travel plans and that the situation is fast-evolving.  Accordingly, until advised otherwise, please rest assured that you can cancel or amend your booking up until 3 hours prior to your confirmed car park entry date and time by simply clicking on the ‘Manage My Booking’ link on your booking confirmation email and following the prompts.

You will need your email address and booking reference number on hand in order to access your online booking record.

If you enter the car park more than 36 hours after your nominated entry time, you will be considered as a no-show and your booking will no longer be available.  Please note in this instance, you will forfeit 100% of your booking charge.

You have 2 options:

Option 1 – Amend Booking:

You may amend your booking up to 6 hours prior to your nominated entry time by clicking on the ‘Manage My Booking’ link on your confirmation email or at the top of the online booking home page. You will need your email address and booking reference number on hand in order to access your online booking record.

Select ‘Modify Booking’ and reselect your product by clicking on ‘Select’ under the ‘Upgrade/Modify options’ area.  Ensure the entry and exit dates/times match your original booking confirmation email first.  You will then be redirected to the ‘Your Details’ page where you can check your details, amend if needed and then click on ‘Submit Card Payment’.  You will be prompted to enter your ‘Entry card number’.  Manually input the Visa or Mastercard credit card number you will be travelling with taking great care with accuracy.  Please note you must enter and exit using the same card.  Amex are not accepted.

Option 2 – Manual Entry:

Upon arrival, please press and hold for 3 seconds, one of the ‘Help’ buttons at the car park entry gate prior to entering. This will call an airport team member.

Please wait by the device in order to speak to the team member via the intercom. The airport team member will assist with a manual entry and this will produce a ticket for you to utilise as an exit method in absence of your credit card.  Please contact our office prior to arrival to discuss this matter further.

Please have your online booking reference number and details on hand.  Your details will be verified and you will be granted exit from the car park.  Please follow the same process when you return to re-enter the car park.  This process keeps your booking open in the system.

If you use your nominated credit card to the exit column, this action will close the booking as you are only permitted one entry and exit.

Please press and hold for 3 seconds one of the ‘Help’ buttons which are located on all car park entries, exits and automatic pay machines.  This will call an airport parking team member.  Please wait by the device in order to speak to the team member via the intercom.  Alternatively, please proceed to the intercom located in the check-in area to the right of the Virgin Australia check-in counters, beside the Sunshine Coast Airport staff entry door.  Please have your online booking reference number and details on hand.  Your details will be verified and you will be granted exit from the car park.

Option 1 – Amend Booking:

You may amend your booking up to 6 hours prior to your nominated entry time by clicking on the ‘Manage My Booking’ link on your confirmation email or at the top of the online booking home page.  You will need your email address and booking reference number on hand in order to access your online booking record.

Select ‘Modify Booking’ and reselect your product by clicking on ‘Select’ under the ‘Upgrade/Modify options’ area.  Ensure the entry and exit dates/times match your original booking confirmation email first.  You will then be redirected to the ‘Your Details’ page where you can check your details, amend if needed and then click on ‘Submit Card Payment’.  You will be prompted to enter your ‘Entry card number’.  Manually input the Visa or Mastercard credit card number you will be travelling with taking great care with accuracy.  Please note you must enter and exit using the same card.  Amex are not accepted.

Option 2 – Manual Entry:

Upon arrival, please press and hold for 3 seconds the ‘Help’ button at the car park entry gate prior to entering.  This will call an airport team member.

Please wait by the device in order to speak to the team member via the intercom.  The airport team member will assist with a manual entry and this will produce a ticket for you to utilise as an exit method in absence of your credit card.  Please contact our office prior to arrival to discuss this matter further.

This service enables you to amend and cancel your booking, and update certain details.

The ‘Manage My Booking’ link can be found on your booking confirmation email or at the top of the online booking home page. You will need your email address and booking reference number on hand in order to access your online booking record.

Please exit the car park as normal using your nominated credit card at the exit column.  This action will close the booking.  Please click here to contact us via our ‘Contact Us’ page.

Please note if you are arriving the next day, however you choose the above option, we are not able to guarantee a space in a particular car park without a current open booking.  To keep your booking current and open, please follow the instructions contained in the FAQ regarding a delayed flight above.