General FAQs
Below are a list of helpful FAQs that are associated with our airport.
MY LUGGAGE HAS NOT ARRIVED INTO SUNSHINE COAST, WHO CAN I CONTACT?
You can contact the baggage services department of your relevant airline below:
- Jetstar – Contact us: Lost, damaged and delayed baggage | Jetstar
- Qantas – Baggage services | Qantas AU
- Virgin Australia – Delayed and damaged baggage information | Virgin Australia
- Air New Zealand – Mishandled Baggage – Report Lost Baggage | Air New Zealand
CAN I MAKE CHANGES TO MY BOOKING OR ENQUIRE WITH THE AIRLINE AT SUNSHINE COAST AIRPORT?
If you have booked directly with the airline, please call them directly to make changes:
- Qantas: 131 313
- Jetstar 131 538
- Virgin Australia: 136 789
- Air New Zealand: 1800 132 476
If you have booked through a third-party provider (Flight Centre, Webjet, Expedia etc.) please return to the booking source to make changes.
Airline staff at the airport are unable to assist with ticketing or reservation changes.
DOES SUNSHINE COAST AIRPORT HAVE AN AIRLINE LOUNGE?
Sunshine Coast Airport does not currently have an airline lounge.
DO I NEED TO WEAR A MASK IN THE TERMINAL AND FOR THE DURATION OF MY FLIGHT?
Masks are no longer mandated to be worn inside our terminal, on domestic flights and international flights with Air New Zealand.
I REQUIRE MOBILITY/SPECIFIC ASSISTANCE FROM MY AIRLINE. DO I NEED TO PRE-BOOK THIS?
Yes, please pre-book any required assistance with your airline prior to travel and advise them of any battery-operated aids, such as wheelchairs or mobility scooters, you wish to check in.
WHAT TIME DOES MY FLIGHT OPEN AND/OR CLOSE FOR CHECK-IN AND BAGGAGE DROP?
Find out more information here.
WHERE DO I RETURN MY RENTAL CAR?
Please look for the green “Rental Car” sign at the arrivals area.
DOES A PUBLIC BUS OPERATE AT SUNSHINE COAST AIRPORT?
Translink operates a public bus service that runs through Sunshine Coast Airport. The bus stop is located to the right of the Check-In Departures area. Passengers can purchase Translink ‘Go Explore’ cards at our Arrivals South café. Perfect for a short trip to our region, Go Explore cards cost $10 a day for adults, and $5 a day for children. Children under 5 travel free. Find out more on Go Explore cards on Translink’s website.
For timetables and journey planners visit the Translink website or telephone 13 12 30.
