Our goal is to provide facilities that are accessible to all members of the community, including passengers and visitors with special needs or disabilities. We work closely with our airline partners to ensure everyone’s accessibility needs are met and continually upgrade our services to better reflect our customers.
To help passengers of all abilities navigate the Sunshine Coast Airport terminal, we have partnered with digital accessible wayfinding solution BindiMaps.
The BindiMaps technology was designed with input from hundreds of blind and vision impaired users to ensure the highest possible levels of accessibility and inclusivity.
Sunshine Coast Airport welcomes assistance animals. You’ll need to advise your airline if you are travelling with an assistance animal when you book your flight.
Accessible parking for people with limited mobility is available in all Sunshine Coast Airport car parks. Parking spaces have been located to ensure easy no step access to pathways leading to the terminal building. Alternatively, there are dedicated passenger pick up/drop off spaces at the front of the terminal.
Toilets for passengers with limited mobility are provided throughout the terminal building.
These are located:
✔ In the check-in area, near the Jetstar check-in desks
✔ Within the departures lounge near the NewsTravels store
✔ In the arrivals area adjacent to the baggage carousels.
To assist hearing impaired customers, a hearing loop has been installed. This is designed to allow persons fitted with a hearing aid to be able to clearly hear any announcements made through the terminal PA system.
For best results the hearing loop has been installed in the departures lounge near the Rip Curl store.
If you have pre-booked your flight with wheelchair assistance or require assistance during your flight, please notify the airline staff when checking in.
Airline staff at check-in can provide passengers with wheelchairs, a lift into the aircraft, arrange early boarding, or provide general assistance whilst on-board the aircraft.
Please fill out the contact form below, giving as much information as possible and we will respond to you.